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- Appeals and Complaints
Appeals
Policy
Where can I get independent advice?
You can contact the Immigration Advisory Service (IAS) for advice
and help with an appeal. The IAS is a voluntary organisation independent
of government, and can provide confidential advice for you and
your representatives.
The IAS can help you to decide whether or not to make an appeal.
It can also represent you at an appeal hearing.
Contact Details
3rd Floor, County House
190 Great Dover Street
London SE1 4YB
Telephone: (+44) (0)20 7967 1200
Duty office (open 24 hours a day): (+44) (0)20 8814 1559
Fax: (+44) (0)20 7403 5875
Email: advice@iasuk.org
Website: www.iasuk.org
The IAS also has offices in Birmingham, Cardiff, Gatwick Airport,
Glasgow, Harmondsworth, Heathrow Airport, Leeds and Manchester.
You may be entitled to have your representative paid for by the
Legal Services Commission's 'Community Legal Service' (CLS).
To find out if you qualify for this funding, contact:
Legal Services Commission
85 Gray's Inn Road
London WC1X 8TX
Telephone: (+44) (0)845 608 1122
Please do not send your appeal to the Legal Services Commission.
You should always send your appeal to the AIT or the British mission
overseas where your visa application was refused.
Where to send appeals
You may send appeals by post to:
Asylum and Immigration Tribunal
PO Box 7866
Loughborough LE11 2 XZ
United Kingdom
Or
The Visa Department of the British Embassy where your application
was refused.
Alternatively, you may fax them to : 0044 (0)15 09 221 699
If you decide to send the papers to the visa department, there
will be a delay before they are sent to the Asylum and Immigration
Tribunal (AIT), as post is only sent to the UK once each week.
You must only send your appeal to one place. If you plan to send
your appeal to the visa department, please check that your sponsor
has not already lodged the appeal for you. If they have, you must
not send the appeal to the visa department.
When the AIT receive your appeal form they will write to you to
let you know the date and time of the hearing.
- Complaints
UK Border Agency aims to offer a fair and professional service
to all our customers. We welcome feedback which helps us to focus
on where we need to improve
If you have any comments, or are concerned about the standard
of service you received, please let us know. We investigate all
complaints fully and will send you a reply within 20 working days.
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If you wish to complain about the service you received
from UK Border Agency at the British Embassy, please address
your complaint in writing to the Entry Clearance Manager
amman.visacasework@fco.gov.uk
address and an e-mail address. |
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If you wish to complain about the service you received
from VFS, you may submit
your complaint direct through this website person at
a Visa Application Centre, or to the ECM at the British
Embassy. |
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