VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Email info.uksy@vfshelpline.com The email service s free of charge. VFS will reply to email enquiries within 2 days of receipt. Responses will be in English only Helpline number Phone : 6125270 or 6125271 (local call rates apply) Application submission Sunday to Thursday 09:00 - 16:00. Languages offered Arabic and English

Please note: Calls received at the UK Border Agency at the British Embassy will be re-directed to the call centre.