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  • Contact Us

    On this page you will find the information listed below. You can use the quick links listed here to take you the information or you can scroll down the page.

    Visa application centre (address, map, security information and information for disabled visitors)
    Business hours
    VFS visa enquiry contact details
    Public holiday closures

  • Visa application centre

    UK Visa Application Centre
    Building No. 13, Ground Floor
    Aljaazree Street,
    Mezzeh - West Villas

    Location Map

    Parking: Free parking is available in front of the visa application centre Security information

    Information for disabled visitors

    The ramp access is available
    The toilets at the visa application centre are adapted for customers with disabilities.
    Disabled applicants can bring a relative or friend to assist them.
    The public areas, including the counter and biometric booth are accessible to wheelchair users and those with physical disabilities.
    The floor covering at the visa application centre is safe and even.
    The building is well lit.
    VFS staff will assist disabled applicants in an emergency evacuation
    The signs and information posted on the walls at the visa application centre have not been formatted for the visually impaired but VFS staff will be able to provide information.

    Security procedures

    For security reasons we cannot allow applicant's friends, relatives or other associates into the visa application centre. Applicants who have a disability or who are physically challenged will be able to bring somebody to assist them.

    The following items will not be permitted inside the visa application centre or stored in the premises.

    All battery operated or electronic gadgets such as cameras, audio/video cassettes, compact discs, MP3's, floppies, laptops, or portable music players.
    Sealed packages.
    Weapon or weapon like objects or explosive material of any kind.

    This list is not finite. Other items may be prohibited based on security staff discretion.

    The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store their belongings before they enter the visa application centre.

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  • Business hours:

    Application submission: 09:00 - 15:00. You must make an appointment through the 'Schedule an Appointment' link on this website, or call the visa application centre.

    Decision & document collection: 11:00 - 16:00. We recommend that you check that your passport is ready for collection before you come to the visa application by, either using the VFS free online tracking facility on this website or by calling our contact centre. You can also sign up for our SMS messaging service (fee payable) and receive a text from us on your mobile phone as soon as your passport is ready for collection. Please see the 'Additional Services' page on this website for more information

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  • VFS visa enquiry contact details

    VFS call centre

    Contact number: Phone: 6125270 or 6125271 (local call rates apply)
    Call centre operating hours: 09:00 - 16:00. Sunday to Thursday
    Languages offered: Arabic and English

    Email: info.uksy@vfshelpline.com
    The email service s free of charge. VFS will reply to email enquiries within 2 days of receipt. Responses will be in English only

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  • Public holiday closures

    The UK Border Agency in Amman and the Visa Application Centre in Damascus will be closed on the following dates in 2010.

    DATE DAY HOLIDAYS 2010
    3 January Sunday in lieu of New Year's Day
    25 February Thursday in lieu of Prophet's Birthday
    4 April Friday Good Friday
    5 April Sunday Easter
    2 May Monday In lieu of Jordan Labour Day
    25 May Tuesday Independence day
    13 June Sunday In lieu of HM The Queen's Birthday
    9 September Thursday Eid Al Fitr
    12 September Sunday Eid Al Fitr
    17 November Wednesday Eid Al Adha
    18 September Thursday Eid Al Adha
    23 December Thursday Privilege Holiday
    26 December Thursday Christmas Holiday
    27 December Monday Boxing Day


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